Phone Etiquette
General Overview
Having good manners is essential for effective communication when you talk on the phone. Simple practices like speaking clearly, listening well, staying focused, and being respectful are key. Remember to ask questions, and keep your tone appropriate for your audience. Being polite, patient, and genuinely interested in the other person's thoughts should never be underestimated as well when you’re speaking with someone about a potential career opportunity.
Remember to…
Introduce
Clearly state your name and the intent of your call. Establish a professional tone early so they know you mean business.
Listen
Make sure to ask engaging questions relevant to the conversation. Listen intensively and don’t interrupt when they're speaking.
Be Clear
Make sure to articulate your thoughts in a clear and concise manner. Stay away from rambling or personal topics that aren’t relevant to the conversation.
Be Courteous
Keep your conversational tone professional and stay away from using slang. Be respectful. You want them to want to talk with you again.
Respect Their Time
Understand when you call you are taking their take. Keep your focus on the purpose of the phone call. Avoid unnecessary tangents and keep and eye on the time.
Close Well
Be brief and sum up the key points. Identify any key actions that need to be taken. DON’T forget to thank them for their time.
Phone Etiquette at Work
Cell Phone Etiquette at Work
Online Resources
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A Guide to Phone Etiquette
A written list with short explanations on how to answer the phone and respond to client calls in the workplace.
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Top 10 Things of Cell Phone Manners
A short list of how to navigate personal cell phone use and safety in the workplace.
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Rules for Using Cell Phones at Work
A list of 7 professional practices for personal cell phones at work with explanations.